Testimonials ( 51 )

Review By Vijayandran,
Wonderful customer service. Great selection of items at competitive prices. My item was posted the ...
Review By Mel Maya,
Mel Maya
Shopping Experience: 4/5. The entire process from purchasing to receiving the item I ordered (Victor ...
Review By ES LIM,
Great service, delivered the following day in good condition. Reliable Company! Thumbs up!

Terms & Warranty

Acceptance of Terms:

When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order. These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of products to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy. This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this agreement, as they may contain further terms and conditions that apply to you.

It is your responsibility to make sure that your order contains acceptable and approved items for import into the country of destination/delivery. The buyers solely accept the full risk of any package (or part thereof) being detained by customs for whatever reason and acknowledge and agree that they will not hold Multitools Online Store liable for such packages, for whatever reason being unable to be delivered to their destination.

By placing an order with Multitools Online Store,  the customer should verifies that they are over 18 years of age and are aware of all local, state and federal laws regarding the possession or carrying of the products they are ordering. Multitools Online Store shall be held blameless for any infraction of laws by the purchaser.

Multitools Online Store is not responsible for typographical errors or changes in specifications by the manufacturers. We strive to keep the information as current as possible but are not always able to. All images and text are the property of Multitools Online Store and may not be copied or used without the written permission of us. All prices and descriptions are subject the change without notice.

If you experience any difficulties while using this page, please contact:

We reserve the right to refuse service at our own discretion.

Customs Issues:
International orders are shipped at the customer's risk. By placing an international order, the customer assumes all risk of confiscation en route. If customs should confiscate or return the merchandise to us, the customer is still responsible for all shipping charges including return shipping charges.

Knives can be dangerous if improperly handled. Keep away from children. 


Terms and Conditions :-

1) Delivery

We shall endeavour to deliver your order within 1 - 2 working days upon successful payment confirmation unless otherwise specifiy. You should be able to receive your order within 2-3 business days (excluding Saturday and Sunday) after shipment date, depending on the shipping courier you have chosen.

Multitools Online Store is committed to ensure that your orders are delivered to you safely and on time. Therefore only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature. Multitools Online Store reserve the rights not to release the delivery in the absence of the authorized receiver.

Multitools Online Storeis making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur, Multitools Online Store will not be liable for any loss caused to you by late or delayed delivery.

In the event if your package is lost by the shipping courier and your package has not been insured, we will only replace the lost products with the amount that is declared on the invoice according to your request.

2) Guarantee

Every effort is made to ensure your satisfaction at Multitools Online Store. If you are not happy with our service or product, please contact us and we will do our best to sort out the problem. Best to reach us by email:

3) Damage or Declared Goods

Multitools Online Store makes sure all orders are carefully packed.  In some circumstances, things might just happen.  You are required to make a report to us on damaged item(s) in your package within 48 hours after you have received the package. We will not entertain any request if more than 48 hours after you have received the package.  Buyer is responsible to ship the defect package to us, and we will exchange (if applicable) then ship the package to your address in the next 2 to 3 working days.

4) Return Policy Or Changes to Products

All goods sold out by Multitools Online Store are NOT returnable and exchangable.  Please read the product details ie. sizes , colors, tools carefully before you make the purchase.  Sometimes you might need to google search the particular item to have more information to make sure you are getting the right tools in right size. will be your best site to let you view the product in visual and reviews.  If there is any manufacturing defect, customer need to make a report to us via email with photo within 48 hours.  We will require customer to have the defect package courier to us via POS LAJU MALAYSIA.  We will do the necessary inspection, exchange (if applicable) and courier back to your address. Our email:

5) Currency

We currently only accept Ringgit Malaysia

6) Product Warranty

For Victorinox, all knives and tools to be of first class stainless steel and also guarantees a life time against any defects in material and workmanship (save for electronic components 2 years). Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee. 

Any defects of Victorinox product that you purchased from us, please read the following:

1) Please send an email and describe your product defects to us via email, best if you could attached photos 

2) Please provide your record of purchase from my store (this is compulsory)

We will inspect for any defects and your product is either repaired or even replaced.


For True Utility, product warranted against defects in materials & workmanship by True Utility under terms & conditions for 2 years from date of purchase. If defective during warranty period, product will be repaired or replaced free of charge. Warranty doesn’t cover: water damage, improper handling, battery life, bulbs, flame consistency & colour clarity, colour finish, accidents, wear & tear. Proof of purchase is required.

Please follow the below steps when returning any TRUE UTILITY products covered under the above warranty:

Step 1: Package the Tool Securely

When sending your tool, please ensure that you label the package clearly. We cannot be responsible for products that do not reach us. Please include: The tool, proof of purchase, reason for return, contact information, your name and return address. Make sure all your correspondence is legible so we can deal with your request as quickly as possible.

Step 2: Address and Postage

True Brands Product Return
Unit2 Branksome Business Park
Bourne Valley Rd
BH12 1DW
United Kingdom

We recommend using a recorded delivery service to best ensure arrival of your parcel.

Step 3: We Replace your Product

Once your product is either repaired, replaced or if product is discontinued, replaced with an item of equal value, we will post it by 1st class Royal Mail or Recorded Delivery (depending on value of item. We will strive to return your product as quickly as possible, please be patient at busy times of the year.